What we take over

Switching to b_smart should feel easy – not like a major project. That's why we come to you on site. We get to know your business, set up all the technology, and discuss together what is needed for the self-service concept. We stand by your side during implementation. Once properly set up, it runs.

Fewer staffing concerns, more peace in everyday life. We handle guest communication – via phone, email, and chat. Around the clock, every day. Bookings, inquiries, complaints: We take care of them. Everything also runs in the background: Accounts receivable, dunning, and other back-office tasks are also handled by us. You focus on what matters.

You no longer have to be reachable at all times. We are. Whether questions, problems, or spontaneous concerns - your guests can reach us by phone, email, or chat. Around the clock, in German and English.

You will not miss any inquiries anymore. We answer everything – by mail, phone, Booking & Co. Quickly and reliably. You will hear about it again only when the guest checks in.

You no longer have to wait for guests. Not even at 11 PM. Check-in is digital, access works automatically – no matter when your guests arrive. Late arrivals, spontaneous changes? Everything runs. Without you.

More reach, more bookings - without having to worry about technology. We maintain your distribution channels and keep everything running. We will decide together which platforms make sense for your operation. You benefit, we take care of it.

We know what works – from operating over 25 of our own hotels. This knowledge flows into your pricing strategy. We advise you on pricing and revenue management. And with our online reporting, you always have a full overview of your operations.

You have better things to do than fill out forms. Reporting, guest cards, daily closing, invoices, reminders - we take care of that. You get clean numbers. We handle the rest.

Smooth processes between reception and operations – that's what we take care of. We are in direct contact with your housekeeping team every day. So everything stays in sync. And if something needs to be resolved on site, we will contact you in a timely manner. No surprises, no gaps.