Maximum profit despite staff shortage
How can a small hotel remain profitable when qualified staff is lacking and costs continue to rise?
The situation
Hotel Post
How the 20-room hotel "Post"* saves up to 20% of costs per year through digital process optimization while simultaneously improving service quality.
*Name is exemplary
_20 rooms in rural areas
_60% average annual occupancy
_Average rate: 100
_Annual revenue: 438,000
A typical example for many owner-managed businesses in Germany, Switzerland, and Austria, which suffer from staff shortages and rising costs.
Hotel Post
How the 20-room hotel "Post"* saves up to 20% of costs per year through digital process optimization while simultaneously improving service quality.
*Name is exemplary
_20 rooms in rural areas
_60% average annual occupancy
_Average rate: 100
_Annual revenue: 438,000
A typical example for many owner-managed businesses in Germany, Switzerland, and Austria, which suffer from staff shortages and rising costs.
The challenge
How can a small hotel remain profitable when qualified staff is lacking and costs are continuously rising?
The case “Post” exemplifies how digital transformation not only reduces costs and brings a hotel technologically up to date but also makes the entire business model future-proof.
How can a small hotel remain profitable when qualified staff is lacking and costs are continuously rising?
The case “Post” exemplifies how digital transformation not only reduces costs and brings a hotel technologically up to date but also makes the entire business model future-proof.
The solution
01: Digital reception 24/7
b_smart completely takes over the tasks of reception and back office, including check-in and check-out. Thanks to the digital concept, guests can arrive and depart completely autonomously.
Effect: 100% relief for owners and employees
02: Smart self-service breakfast
Through intelligent self-service solutions, staffing needs are drastically reduced without loss of quality for the guest.
Effect: Reduction from 4 to 1 hour daily
03: Smart Cleaning on Demand
On-demand cleaning instead of daily standard cleaning. Guests can request cleanings via the app, and for longer stays, cleaning is done as needed.
Effect: 100% relief for owners and employees
Jetzt Beratungstermin vereinbaren:
Read our use case in detail:
"Maximaler Gewinn trotz Personalmangel"
What our partners say.
Hoteliers who dared to take the step.
Barbara Caluori - Emma's Hotel Bed & Breakfast
As a small business, we can benefit from a 24-hour service without having a reception staffed 24 hours a day. Without this service, it would be very difficult for us to ensure constant availability for guests... I can recommend b_smart to exactly those establishments, like ours.
As a small business, we can benefit from a 24-hour service without having a reception staffed 24 hours a day. Without this service, it would be very difficult for us to ensure constant availability for guests... I can recommend b_smart to exactly those establishments, like ours.
Zentrum Neu-Schönstatt
“Thanks to b_smart, our hotel benefits mainly from the uncomplicated process of checking in and out,
saving on staff costs, 24-hour service, a top modern infrastructure / IT, and booking platforms."
“Thanks to b_smart, our hotel benefits mainly from the uncomplicated process of checking in and out,
saving on staff costs, 24-hour service, a top modern infrastructure / IT, and booking platforms."
Barbara Eberle - Hotel Oberland Triesenberg
“We appreciate the 24-hour service, which is offered to our guests and us 365 days a year ... We would recommend this to anyone who wants to run a hotel without 24-hour self-service."
“We appreciate the 24-hour service, which is offered to our guests and us 365 days a year ... We would recommend this to anyone who wants to run a hotel without 24-hour self-service."
Valeria Grabher - Business Hotel Valerian
"Our operation benefits from b_smart through the opportunity to offer a 24/365 service for our guests... We recommend b_smart services to all check-in hotels as they save us costs and time and act as a 24/365 contact. A worthwhile investment for any hotel!"
"Our operation benefits from b_smart through the opportunity to offer a 24/365 service for our guests... We recommend b_smart services to all check-in hotels as they save us costs and time and act as a 24/365 contact. A worthwhile investment for any hotel!"
Rafael Kuster – Hotel Rössli Zuzwil
"b_smart provides a highly professional front-office service. Among other things, our guests and ourselves benefit from telephone availability 24 hours a day, seven days a week. Furthermore, the online portals are also professionally managed by the services team.
b_smart makes a profitable operation in our size scale possible in the first place"
"b_smart provides a highly professional front-office service. Among other things, our guests and ourselves benefit from telephone availability 24 hours a day, seven days a week. Furthermore, the online portals are also professionally managed by the services team.
b_smart makes a profitable operation in our size scale possible in the first place"
Interested?
Then contact us. We will gladly explain the details to you.
FAQ
The savings depend on the size of your business. For example: a 20-room hotel operating at 60% occupancy can save around CHF/EUR 60,000 a year – equivalent to roughly 14% of turnover. The biggest savings come from eliminating night shifts and full-time reception staff.
We handle all reception duties: guest communication via telephone, email and chat, booking management, digital check-in and check-out, registration, invoicing, debt collection and accounts receivable – 24 hours a day.
No. Our guest services are personalised and professional – just organised digitally. Guests can get in touch at any time by phone, email or chat and receive expert assistance straight away. Many guests particularly appreciate the flexibility of being able to arrive and depart at their own convenience.
The smart self-service breakfast is an optimised breakfast concept where guests serve themselves. This reduces the daily staffing requirements from 4 hours to around 1 hour – whilst maintaining the same quality for the guest.
Instead of cleaning every room every day, cleaning is organised on an as-needed basis. This reduces the number of cleaning sessions by up to 15% – whilst maintaining guest satisfaction – and saves on staff costs and cleaning supplies.
The technical transition is kept to a minimum. We rely on tried-and-tested systems such as self-check-in terminals and digital access solutions. We will discuss the specific investments during a personal consultation.